Frequently Asked Questions









Orders & Payment


Can I cancel or modify my order after placing it?
We strive to ship orders as quickly as possible, so we are unable to guarantee changes or cancellations once an order is placed. If you need to modify or cancel an order, please contact our customer service team, The Lotus Dots as soon as possible. They will do their best to help you! hello@kickeepants.com

Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our website in various denominations.

What payment methods do you accept?
We accept all major credit cards, PayPal, Venmo and ShopPay (pay in full or in installments).

Do you charge sales tax?
Sales tax is applied where required by law and is calculated based on your shipping address at checkout. Sales tax is calculated automatically based on product categories and your location. If you believe you were incorrectly charged tax on an exempt item, feel free to contact us.

Do you offer gift wrapping or special packaging?
At this time, we do not offer gift wrapping services, but all it is something we hope to offer in the future! If you have great ideas for gift packaging, let us know!


Shipping & Delivery

What are your shipping procedures?
We offer flat-rate shipping of $5.00 (UPS, FedEx, or USPS) anywhere in the contiguous U.S. Exclusions apply to Alaska, Hawaii, and international orders, which are subject to standard carrier rates. Most orders ship within 1-2 days, but please allow up to two weeks for delivery, or twelve weeks during major promotions (Like Black Friday Sales Events). Expedited shipping is available for an additional fee.

Do you ship to PO Boxes or APO/FPO addresses?
Yes, we do! However, some shipping options may be limited.

Do you offer international shipping?
Yes, to most countries! International shipping rates and any applicable duties are determined at checkout. 

What happens if my package is marked as delivered but I can’t find it?
Please check with neighbors or building management first. If your package is still missing, contact our customer service team, and we’ll assist you in filing a claim if necessary. 

What is Checkout+ and Package Protection?
Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer package protection! We hope this process is easy and helpful for you! We've partnered with Redo to handle our returns and Package Protection, now called Checkout+. For more information about package protection, see our Package Protection Policy.

Do you offer local pickup or in-store shopping?
Currently, we do not have a retail location for in-store shopping or pickup. All orders are shipped from our warehouse in Poulsbo, Washington


Returns & Exchanges


What is your return policy?

Please read our full return policy here:  Returns & Exchanges 


How long does it take to process a return or exchange?
Returns are processed within 7-10 business days of receiving the item. Store credit will be issued to your account.

After placing an order, I noticed there was a promotion on the item(s) I ordered. Am I able to receive a price adjustment?
We are able to extend the discount pricing to orders placed during the sale event if requested within 24 hours of the closing of the sale or promotion event, unless otherwise noted in promotion rules. Price adjustments will be provided by in the form of store credit. Price adjustments are not available for store-wide sales and promotions.


Product Information


Are any of your products treated with flame retardant chemicals?
No. We do not treat any of our garments with flame-retardant chemicals. Our sleepwear meets federal "snug-fitting" guidelines for safety. For more information about Snug Fitting Sleepwear, please see our blog post here!

Do all of the styles fit the same?
No, there are very different fits when it comes to our sleepwear or our daywear. Our sleepwear is designed to meet “Snug Fitting” guidelines on sizes above 9 months for the protection of your little ones. Snug Fitting does not apply to garments under size 9 month. Our daywear items are designed for little ones during their waking hours. These items are not sleep or loungewear and therefore have the fit you would expect for regular tee shirts, pants or dresses. You will notice our website is designed to keep the sleepwear separate from the daywear so that you can easily distinguish between the two. Please see our blog about snug fitting sleepwear to find out more about why we feel it is important to comply with this government regulation designed for the safety of our little ones! Understanding Snug-fitting Sleepwear

How can I find products in the size I need?
Use our "Search by Size" feature on category pages to filter available products in your desired size.

What is the difference between the fabrics you offer?
We offer a variety of bamboo-based fabrics designed for different levels of softness, stretch, and durability. Some of our popular options include:

Signature Bamboo
Lightweight and delightfully smooth, our signature bamboo fabric feels exceptionally soft against skin and stretches for maximum comfort. Great as a layering tee on cooler days or worn solo during warmer weather. Fabric content: 95% Viscose from Bamboo, 5% Spandex.

Luxe/Luxe Jersey
Our Luxe/Luxe Jersey fabric is a perfect blend of stretchy, soft bamboo fibers with supple cotton. This slightly more dense fabric retains all of the buttery softness of our signature bamboo but with a thicker feel, making it perfect for outside sports or as a solo layer in spring or fall. Fabric content: 70% Viscose from Bamboo, 20% Cotton, 5% Spandex.

Fleece/Bamboo Fleece
The interior of our Bamboo Fleece feels plush and wonderfully soft against skin while the outside is smooth, with a clean look. This fabric will have the traditional feel of a cotton sweatshirt but with the added benefit of stretch and durability from the bamboo fiber blend. Fabric content: 68% Viscose from Bamboo, 27% Cotton, 5% Spandex.

Quilted Bamboo
A dense and pliable fabric made of a layer of cozy polyester batting sandwiched between two layers of our signature bamboo. The quilted stitching makes for a cozy, extra warm feel that performs great in blankets, jackets, and baby sleep sacks. Fabric Content: 95% Viscose from Bamboo, 5% Spandex, (Lining) 100% Poly

Pure Knitted
Our Pure Knitted fabric utilizes a luxuriously soft yarn for a classic and timeless look. This midweight fabric brings style and texture to many of our most cherished items, such as baby rompers, blankets, cardigans and throws. Fabric Content: 100% Viscose from Bamboo

Pure Woven
Silky bamboo fibers are woven together into an airy and deliciously soft fabric. Fabric Content: 100% Rayon from Bamboo

Sateen Weave
Like silk against your skin, our Sateen Weave is the reason our sheets, pillowcases and duvets are known for the gift of a heavenly night's sleep. Luxuriously silky to the touch and naturally cooling, KICKEE’s Sateen Weave feels like decadent silk wash after wash. Fabric Content: 100% Viscose from Bamboo

Coated Woven
Combining all of the luxurious softness of our Pure Woven fabric with a fully waterproof Polyurethane backing, our Coated Woven fabric was designed with comfort and dryness in mind. Fabric Content: 100% Viscose from Bamboo (Polyurethane backing)

Fluffle
Named for a group of bunnies, our fluffle designs are absolutely dreamy with a down alternative fill that you simply have to feel to understand. Fabric Content: 95% Bamboo Viscose, 5% Spandex with a fluffy Poly Fill 

Other
Knit Swim Fabric Content: 90% Nylon, 10% Spandex
Woven Swim Fabric Content: 77.4% Polyester, 21.3% Cotton 1.3% Spandex
Sock Blend Fabric Content: 75% Viscose from Bamboo, 20% Polyester, 5% Spandex
Sherpa Content: 100% Poly Sherpa Fleece
Fluffle Content: 100% Lofty Polyester Batting
Bamboo Terry Content: 100% Bamboo Viscose

Can you tell me about the vinyl personalization and how to care for it?

The vinyl used is a stretch heat transfer vinyl and is applied with heat and pressure. It is independently lab tested and safe for application on children's products.

To care for personalized garments, we recommend to machine wash gently with cold water and tumble dry on low or delicate cycle to prevent the vinyl from warping.

As any KicKee garment, it should not be washed or dried with items with zippers or Velcro. We also recommend washing the garment inside out to preserve the vinyl.
We are unable to accept returns or exchanges for personalized items.


Promotions & Discounts


Do you offer a loyalty or rewards program?
Yes, we offer a variety of loyalty and rewards programs, from our basic program to becoming a KicKee Ambassador, there are a lot of ways to get involved and accumulate points. Please start here!

Do you offer discounts for first-time customers?
Yes! Sign up for our email newsletter to receive a special discount on your first order. 

Do you have a referral program? 
Absolutely! Please refer your friends and receive points! We are honored that you share your love for KicKee with friends and family! Refer!

Do you have an ambassador program?
If you are interested in becoming a brand ambassador please check out the details here!


KicKee Fabric & Production


Does KicKee have OEKO Certification?
We are very proud to announce that we have OEKO Standard 100 certification! STANDARD 100 by OEKO-TEX® is one of the world's best-known labels for textiles tested for harmful substances. This globally recognized certification ensures that every component of a textile product—from raw materials to finished items—is rigorously tested for safety. For more information about our certification and why we feel it is so important please see our blog here: Why OEKO-TEX® Standard 100 Certification Matters

What is the best way to wash and dry KicKee fabric? 
Machine wash cold and tumble dry on low. Avoid washing with items that have zippers or Velcro to prevent pilling. 

Can you tell me more about the fabric?
This is our favorite subject here at KicKee because our fabric is our passion! We do not buy our fabric from the open market, but start from the bamboo pulp and mill our fabric ourselves. Therefore we control the process from start to finish and would love to share the details of our well established production process. Please see our blog post about why we choose to use bamboo pulp in the production of our fabric https://www.kickeepants.com/blogs/blog/bamboo-fabric-and-why-we-love-it and for more information about our production process please see our blog post https://www.kickeepants.com/blogs/blog/the-science-behind-kickee-s-bamboo-fabric-how-tanboocel%C2%AE-fiber-ensures-sustainability-quality

Why does my bamboo fabric pill over time? 
Pilling can occur due to friction, especially in printed fabrics. Washing garments inside out and avoiding abrasive fabrics can help reduce pilling. Our independent lab testing has shown that the piling rate at KicKee is the lowest on the market. For more information: please see our blog post about our independent laboratory testing. (LINK WHEN READY)

Can you tell me about your production practices?
Absolutely! Please check out our consumer confidence page as well as our blog posts for more information about our production process.


Company & Policies


Do you offer wholesale or bulk discounts?
Yes! If you’re interested in carrying KicKee Pants in your store, please contact us for wholesale information. https://www.kickeepants.net/


How can I become a KicKee Pants brand ambassador or influencer?
We love partnering with parents and influencers! We have a fantastic rewards program, as well as a brand Ambassador program! For more information, please start by signing up for rewards https://docs.google.com/forms/d/e/1FAIpQLSfjU5YsW2d0IMNyzKoj6Lmv22GwP9m5bRx8eezU1cvUseFSTw/viewform


Do you support charitable causes?
Yes! The KicKee Gives Back Initiative is an outreach program dedicated to the support of families and children in need through fundraising, donation, and direct action. It is a core mission of KicKee Pants to promote a culture of positivity and love by demonstrating these beliefs through our work in our local communities and throughout the world. For more information about our program, please visit our ShopForACause page.


Where can I find customer reviews?
Reviews can be found on our product pages and social media channels as well as on our testimonial page https://www.kickeepants.com/pages/reviews-1


Contact Us


How can I get in touch with you if I have questions?
For any inquiries, please contact our customer service team The Lotus Dots!


Contact US https://www.kickeepants.com/pages/contact
📞 (206) 319-1555 (Monday-Friday, 9am-5pm PST)
📧 Email us hello@kickeepants.com