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Accessibility Statement

Our Commitment to Accessibility

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to help users with various disabilities access our website effectively.

Compliance Status

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We also aim to be compliant with the Americans with Disabilities Act (ADA) and the European Accessibility Act requirements. These guidelines and regulations explain how to make web content more accessible to people with a wide range of disabilities. We acknowledge that some aspects of our website may not yet achieve full compliance, and we are actively working to address these areas.

Accessibility Features Available

Our website implements the Accessibly App, which provides a variety of tools to enhance website accessibility:

Visual Adjustments

Bigger Text: Increase text size up to 3x for better readability (WCAG 2.1/1.4.4)
Bigger Cursor: Enhanced cursor visibility for easier navigation
Color Adjustments: Invert colors, adjust contrast, brightness, and saturation
Grayscale Mode: Convert website to grayscale for users with visual impairments
Hide Images: Reduce visual distractions for easier reading

Reading and Navigation Aids

Reading Line: Adds a guide line to help follow text
Reading Mask: Places a mask over text to isolate lines and enhance focus
Readable Fonts: Converts to highly legible fonts for better comprehension
Highlight Links: Makes links more prominent for easier navigation
Dyslexic Fonts: Special typography for users with dyslexia
Page Structure: Simplified layout options for easier navigation

Assistive Technologies

Keyboard Navigation: Full website control using keyboard (Tab, Shift+Tab, Enter)
Alt Text for Images: AI-generated image descriptions where manual ones aren't provided
Read Page Aloud: Text-to-speech functionality
Stop Animations: Pause motion content for users with vestibular disorders

Limitations and Feedback

Despite our best efforts to ensure accessibility, there may be some limitations. Content provided by third parties, user-generated content, or certain legacy pages may not be fully accessible. We are continuously working to improve our website's accessibility.

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us. We are committed to addressing these issues promptly.

Technical Information

The accessibility features on this website are provided through the Accessibly App, which utilizes several technologies including HTML, CSS, JavaScript, and various frameworks to enhance accessibility. Our implementation strives to be compatible with major screen readers and assistive technologies.

Legal Disclaimer

While we strive to adhere to WCAG 2.1 Level AA standards and provide accessible content, we cannot guarantee that our website will be accessible to all users under all circumstances. This website is provided 'as is' without any representations or warranties, express or implied.

In no event shall we be liable for any damages arising from or related to:

Inability to access or use the website
Any alleged non-compliance with accessibility laws or regulations
Any disruption or errors in the functionality of accessibility features

By using this website, you agree to hold us harmless from any claims related to website accessibility issues. We are committed to addressing accessibility barriers in good faith but cannot guarantee immediate resolution in all cases.

Contact Us

If you have any questions about our accessibility efforts or encounter any barriers while using our website, please contact us.

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Kickee Pants Package Protection

We've got you covered!
By opting in to our package protection, you will be ensured that your package will arrive to you in excellent condition or your money back!
KicKee's package protection covers lost, stolen or damaged packages.

Package Protection Policy

Our goal is to ensure that you receive your order in excellent condition; however, we recognize that incidents happen and errors occur during the shipping and delivery process. That is why we offer package protection! We hope this process is easy and helpful for you!

Our package protection helps us protect you from uncontrollable factors during the shipping process. Orders that qualify for package protection will be able to choose this service at checkout! Please note; orders that have opted out of package protection do not qualify for compensation for any lost, stolen, or damaged packages.

Claims for all damaged, lost, and stolen packages must be reported no earlier than 5 business days and no later than 10 business days from when the tracking states "delivered" or from the last time the tracking updated. Please note that original shipping charges are ineligible for a refund.

What to do if your order is lost or stolen:

1. For lost or stolen packages, please check your front and back porch, side door, garage area, bushes, and mailbox to ensure the package is not hiding. Ask your neighbors if they might have received it for you.

2. Please wait 5 business days from when your tracking says delivered before taking action. Our customers have typically seen their packages appear during this time period.

3. If you are still unable to locate your package after following the above steps, please contact us at hello@kickeepants.com. Please be sure to include your order number.

What to do if your order arrives damaged:

Please contact us at hello@kickeepants.com. Please be sure to include your order number and photos.

FAQ

What if I chose to add package protection in checkout but I've changed my mind?

If the package has not been shipped, KicKee will refund the package protection fee. However, once the protection has been removed, KicKee will no longer be able to cover any claims on your package if it is lost, stolen or damaged.

Once an order has been shipped, we are unable to remove and refund the package protection.

What if I entered the wrong address?

If your shipping address was entered incorrectly during the checkout process and the package has been shipped, KicKee cannot cover any claims on the package if it is lost, stolen, damaged or mis-delivered. Feel free to reach out to our Lotus Dots customer service team at hello@kickeepants.com to see if an address change can be completed.

If the package has not been shipped, contact us immediately at hello@kickeepants.com with the subject line: URGENT SHIPPING CHANGE. Please include your order number and correct shipping address in the body of the email.

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